Job Title: Senior Support Analyst

Department: CEFS IT APS

About Business Line/Function

Position Purpose:

The candidate will be responsible for providing production application support.

The candidate should be self-motivated, proactive and a good team player.

The candidate should have knowledge of SQL,unix, shell script, python, Autosys

Responsibilities

Direct Responsibilities

Exposure to basic Unix, SQL and any programming language like python is required.
Good knowledge of Incident, change and problem management and ITIL processes.
Good communication skills.
Experience with supporting multi-tier infrastructures using DevOps or Cloud technology is added advantage.
Valuable knowledge of monitoring tools like Dynatrace,Autosys.
Good knowledge of ticketing tools like JIRA, or ServiceNow.
To work through the backlog of tasks as appropriate.
To be aware of the business domain the application is being created for
To participate in out-of-hours / daytime support as required

Contributing Responsibilities





Understand and remain fully aware of the business processes automated on the production platform. Sound knowledge of application and related platform is required.
Ensure requests from business users including technical and functional queries are answered without delay with qualified inputs.
Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives were met.
Maintains effective relationships with core and extended program team members, peers, senior stakeholders, and business managers

Technical & Behavioral Competencies

Ability To Develop Others & Improve Their Skills

Ability to develop and adapt a process

Ability to develop and leverage networks

Ability to understand, explain and support change

Specific Qualifications

Any relevant certification matching expected skill set

Technical Skills

Skills Referential (Required knowledge, skills and abilities)

Language & Technologies – SQL,Python

OS: Lin

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