Job Description
How to read:
The job description below should be read in conjunction with the purpose of the job family.
Job Title: Executive – Job Family
Job Purpose: The purpose of the role is timely completion of tasks allocated to them with quality.
The role involves fulfilling assigned responsibilities on time to adhere to project timelines, having control over overdue tasks to minimize delays, and promptly addressing critical demands to maintain operational excellence.
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Job Duties and Responsibilities:
Assist with tasks and operations following defined procedures and guidelines.
Perform tasks given with clear instructions ensuring accuracy
Support the team by preparing documentation, reports, or presentations, ensuring they meet quality standards.
Share weekly updates & publish reports as required by the team
Resolve issues within own area of work or escalate to their manager
Collaborate with team members to ensure tasks are completed on time.
Participate in training opportunities to build understanding of processes, tools,
and methodologies used by the team.
Utilize basic technical or qualified skills to perform team projects or tasks.
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Job Description – Support Analyst (Business Analytics & Cloud Operations)
Experience: 1–3 Years
Location: Bangalore, India
Job Summary
We are seeking a Support Analyst with an Analytics background to provide first-level support for enterprise analytics and cloud platforms. The ideal candidate should have 1–3 years of experience supporting BI applications, performing basic data analysis, monitoring cloud environments, and ensuring timely resolution of operational issues while adhering to SLAs.
Key Responsibilities
Provide Level 1 support for business analytics, and data platforms.
Monitor support queues, investigate incidents, and resolve routine issues within agreed SLAs.
Perform basic data validation and analysis to identify and troubleshoot data discrepancies.
Support report and dashboar