About Carrot:
Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot's comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide.
Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Quick Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at get-carrot.com.
The Opportunity ?
We're looking for a compassionate, detail-oriented Care Companion to join our team on a part-time basis, supporting Carrot members in English and Urdu. In this role, you'll guide members through their family-forming journeys starting from their very first interaction with Carrot, primarily through phone and email support. You'll bring warmth, empathy, and cultural fluency to every conversation, helping Urdu-speaking members feel understood and supported as they navigate fertility and family-building care.
This is a part-time, permanent position. This regular schedule will be at the following time:
India: 4:00 am to 8:00 am, Tuesday through Saturday, India Time
Training is your first 12-16 weeks. The training schedule will be at the following time:
India: A four-hour block between the hours of 7:30 pm -3:30 am India Time, Monday through Saturday
What You’ll Own ?
In this role,
📌 Care Companion I (India)
🏢 Carrot
📍 India