We are seeking an experienced Product Portfolio Manager to lead Customer Service portfolio strategy and execution for our solutions across global markets.

You will own the product lifecycle end-to-end—definition, market entry, growth, and phase-out—while driving pricing/tiering, roadmap, and validation in regulated environments. This role partners closely with Customer Service Experts/Product Managers, R&D;, Quality/Regulatory, Service, SHS Business rep etc., and leverages Automation & AI, data and install-base analytics, connectivity, and service platforms to improve customer outcomes and portfolio performance.

Key responsibilities:

CS Portfolio strategy and lifecycle

○ Own product definition, market entry, growth, and phase-out across regions.

○ Lead roadmap planning grounded in inbound market analysis, competitive intelligence, and sales/take rate insights.

○ Build business cases, scope projects, prioritize requirements, and guide concept-to-release execution to meet revenue, margin, and adoption goals.

Customer service analytics and install-base insights





○ Translate service and install-base insights into roadmap, pricing/tiering, and upgrade strategies; create executive and customer dashboards.

Connectivity, platforms, and remote service

○ Define roadmap for secure remote connectivity, diagnostics, patching, and telemetry in compliant environments.

○ Partner with IT/biomed to integrate with hospital ecosystems (Healthcare IT ) and ensure PHI-secure telemetry and auditability.

○ Shape our service tech stack: CRM/SCM, knowledge base, remote service console, customer portals; align with data platform (data lake/warehouse, BI).

Market/Cross Business and customer Service engagement

○ Lead portfolio engagements, advisory boards, product workshops, and customer use testing;

○ Enable service excellence through digital, AI powered insights and automation, by leveraging Data & AI to boost availability, enable digital services, and improve customers’ experience

📌 Product Management Manager (Bengaluru)
🏢 Siemens Healthineers
📍 Bengaluru