Purpose
The Manager – Supplier Quality Assurance (SQA) – Bus is responsible for ensuring supplier and manufacturing quality across electric bus body building, assembly, and vehicle dispatch operations. The role focuses on supplier development, process compliance, field quality resolution, customer satisfaction, and continuous improvement by implementing robust quality systems and collaborating with OEMs, body builders, and cross-functional teams.
Responsibilities
Supplier Quality Management
Develop and implement supplier quality assurance processes for bus body building and assembly operations.
Ensure supplier compliance with quality standards, engineering specifications, and manufacturing requirements.
Drive continuous supplier quality improvement initiatives to achieve defect-free production.
Supplier Development
Identify, evaluate, and develop recent body builders and suppliers in collaboration with the Head of Department.
Conduct supplier capability assessments and monitor supplier performance against defined quality metrics.
Support suppliers in improving manufacturing processes and quality management systems.
Production Quality Coordination
Conduct daily production shortage and quality review meetings with body builders and OEMs.
Coordinate with suppliers to resolve production constraints and maintain uninterrupted supply.
Monitor manufacturing quality and ensure timely closure of production quality concerns.
Quality System Implementation
Implement Lean Manufacturing principles and quality improvement methodologies including 7 QC Tools, 5S, CAPA, FMEA, Control Plan, and ICA.
Standardize supplier quality processes and ensure effective implementation across manufacturing locations.
Monitor process capability and recommend improvements for enhanced product quality.
Field Quality Management
Investigate customer and field quality complaints using structured 8D problem-solving methodology.
Perform root cause analysis and implement corrective and preventive actions wit