Role: Associate Director – Customer Experience (CX) Training
Location: Bangalore EC 1st Phase / Hyderabad Purva Summit
Reporting To: Director – Training
Relevant Experience: 12–15 Years
Experience Requirement: International Voice Contact Centers
Coverage: North America Operations (EST, CST & MST)
Work Mode: WFO
Note: This is not an L&D;, OD, or V&A; role. This is a 100% Business Training role.

Role Summary
We are seeking an experienced and strategic Associate Director – CX Training to lead learning strategy, capability development, and training operations across large-scale international voice customer service environments. This role will be responsible for driving workforce readiness, customer experience outcomes, operational performance, and learning transformation initiatives supporting North American telecom customers.

The ideal candidate will bring strong expertise in contact center training, instructional design, stakeholder and client management, workforce planning, budgeting, training governance, and performance improvement.



This individual will partner closely with Operations, Quality, WFM, HR, and Client Leadership teams to deliver measurable business impact through learning interventions. A high-impact Training Leader with a solid background in international voice contact centers, capable of driving learning transformation, enhancing customer experience metrics, influencing senior stakeholders and clients, and building scalable capability development programs that support business growth across EST, CST, and MST operations.

Key Responsibilities
Lead end-to-end CX Training and Learning Operations for international voice customer service programs.Note: This is not an L&D;, OD, or V&A; role. This is a 100% Business Training role.
Develop and execute learning strategies for New Hire Training, Nesting, Product Training, Refresher Programs, Upskilling, Cross-skilling, Leadership Development, and Performance Improvement initiatives.
Drive capability-building pro

📌 Associate Director Training (Bengaluru)
🏢 Sagility
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