The Manager / Senior Manager – Digital Experience will be responsible for driving the successful implementation, adoption, and scaling of digital initiatives across South Asia.

Acting as the bridge between Global Digital teams, regional stakeholders, hotels, and external partners, the role will ensure that strategic digital priorities are effectively translated into measurable execution and business impact across the portfolio.

Key Responsibilities

Digital Programme Ownership

Lead rollout and adoption of digital initiatives across South Asia.

Drive implementation of

Website enhancement initiatives

Payments and checkout solutions

WhatsApp guest journeys

AI and personalisation initiatives

Lead management platforms

Future digital capabilities and pilots

Execution & Governance

Establish project governance and implementation frameworks.

Track project progress, adoption, risks, and dependencies.

Drive accountability across hotels, vendors, and internal stakeholders.

Ensure timely delivery and closure of action plans.

Stakeholder Management

Serve as the primary liaison between South Asia and Global Digital teams.

Facilitate alignment across hotel operations, marketing, revenue, commercial, technology, and external partners.





Influence stakeholders to ensure successful implementation and adoption.

Business Case & Innovation

Identify local market opportunities and digital innovation trends.

Evaluate vendor solutions and external partnerships.

Develop business cases and assess commercial impact.

Champion initiatives that can potentially scale within South Asia or across RHG markets.

Performance & Reporting

Monitor implementation progress and business outcomes.

Prepare executive-level updates and recommendations.

Identify opportunities to improve digital experience, direct revenue performance, and guest engagement.

Qualifications

Required Experience 8–10+ years of experience in the below field

Hospitality

Travel & Tourism

OTA / Travel Tech eCommerce

Digital Transformation

Product Implementation

Digital Experience

Additional Information

Required Skills

Solid programme and project management capability

Excellent stakeholder management and influencing skills

Commercial and business case development mindset

Digital experience, website, CRM or customer journey knowledge

Ability to manage multiple workstreams simultaneously

Strong execution focus with a "gets things done" mentality Hotel Name: Radisson Hotel Group - Area Office, India

📌 Senior Manager – Digital Experience, South Asia (Gurugram)
🏢 Radisson Hotel Group
📍 Gurugram