Company DescriptionRaffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.Job DescriptionWe are seeking an enthusiastic and detail-oriented Assistant Manager for our Front Office team in Udaipur, India. Reporting to the Front Office Manager, you will play a pivotal role in ensuring the seamless operation of our Front Office Department. This is an excellent opportunity to lead a dynamic team, deliver exceptional guest experiences,
and drive operational excellence while working in a supportive and collaborative setting.Oversee day-to-day front desk operations, including guest check-ins and check-outs, loyalty program enrollment, and comprehensive reportingSupervise and manage the front office team during assigned shifts, fostering a culture of excellence and accountabilityLead effective onboarding and training initiatives to develop team members' skills and competenciesDeliver outstanding guest service experiences with a focus on building loyalty and exceeding expectationsHandle guest inquiries and concerns with empathy and professionalism, resolving issues efficiently and transparentlyManage emergency situations and security concerns in accordance with hotel procedures and protocolsMonitor front office performance metrics and provide actionable feedback to team membersCollaborate with other departments to ensure seamless hotel operations and guest satisfactionMaintain accurate records, reports, and do