Company Description
Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.
Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.
Job Description
We are seeking an enthusiastic and detail-oriented Assistant Manager for our Front Office team in Udaipur, India. Reporting to the Front Office Manager, you will play a pivotal role in ensuring the seamless operation of our Front Office Department. This is an excellent opportunity to lead a energetic team, deliver exceptional guest experiences,
and drive operational excellence while working in a supportive and collaborative environment.
Oversee day-to-day front desk operations, including guest check-ins and check-outs, loyalty program enrollment, and comprehensive reporting
Supervise and manage the front office team during assigned shifts, fostering a culture of excellence and accountability
Lead effective onboarding and training initiatives to develop team members' skills and competencies
Deliver outstanding guest service experiences with a focus on building loyalty and exceeding expectations
Handle guest inquiries and concerns with empathy and professionalism, resolving issues efficiently and transparently
Manage emergency situations and security concerns in accordance with hotel procedures and protocols
Monitor front office performance metrics and provide actionable feedback to team members
Collaborate with other departments to ensure seamless hotel operations and guest satisfaction
Maintain accurate records, re