We're looking for Vendor Managers (India)

Responsibilities

Performance and relationship management of BPO Vendors
Generate insights and present it to Vendors and Internal stakeholders
Create and/or execute strategies to improve vendor performance
Ensure vendors are compliant with Coinbase requirements policy wise and contractually
Find solutions to performance related problems with a Lean Six Sigma mindset
Drive continuous improvements and quality performance of partner metrics such as quality (CSAT, Resolution Rate, FCR), productivity, staffing, training, attrition, and efficiency.
Hold vendors accountable to executing Coinbase operational excellence contractual standards
Participate with cross-functional teams in strategic decisions designed to meet quality and service goals
Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and conclusive solutions
Identify improvement opportunities through building mechanisms that will uncover improvement opportunities,



build effective solutions to improve ideally automation or digitization
Travel 30 - 40%

Qualifications & Skills

Strong communication skills with the ability to interact effectively with internal teams and stakeholders
Excellent planning, organizational, and prioritization skills to manage multiple responsibilities efficiently
Strong analytical thinking with the ability to evaluate issues and identify practical solutions
Detail-oriented with a focus on accuracy, quality, and timely delivery of work
Capable of working independently while collaborating effectively within cross-functional teams
Adaptable and adaptable to changing business priorities, technologies, and project requirements
Quick learner with a willingness to acquire new skills and stay updated on emerging technologies and industry trends

(*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted

📌 Vendor Manager (India)
🏢 Scoutit
📍 India