The Monitoring Consultant (Platform Managed Services) is responsible for leading monitoring operations, ensuring proactive system stability, and driving continuous improvement across SAP and infrastructure environments. This role goes beyond L1/L2operations, focusing on advanced incident resolution, process optimization, stakeholder coordination, and mentoring junior team members.

The consultant plays a critical role in ensuring SLA compliance, minimizing downtime, and improving operational maturity across customer landscapes

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Responsibilitie

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Lead continuous monitoring activities across SAP and infrastructure systems using tools such as Pandora, SAP ALM, Grafana, Zabbix, e
tc.Perform deep analysis of alerts, identifying trends, recurring issues, and root caus
es.Ensure accurate ticket creation and lifecycle management in Jira or equivalent to
olsValidate and optimize monitoring thresholds and alert rules to reduce noise and false positi
vesDefine and enforce standard operating procedures (SOPs) across custom




ersDrive incident categorization and prioritization frameworks with minimal escalation g
apsPerform advanced diagnosis and resolution of complex incidents beyond L1 sc
opeLead critical incident management, ensuring rapid response and business impact mitigat
ionConduct root cause analysis (RCA) and recommend long-term fi
xesEnsure complete incident documentation, audit traceability, and compliance report
ingAct as an escalation point to avoid unnecessary customer communications unless valida
tedOversee execution of scheduled monitoring activities such as system health checks, reports, and back
upsPerform and review advanced SAP Basis activities like -User and authorization management, Background job monitoring and automation, Backup validation and recovery readiness, System logs, dumps, and performance analysis, Transport management and governa
nceIdentify opportunities for automation and operational efficiency improveme
ntsDrive proactive monitoring strate

📌 System Monitoring Consultant (Hyderabad)
🏢 VISEO
📍 Hyderabad