Role Responsibilities

* Ensure that the process transactions are processed as per Desk Top
procedures
* Ensure that the assigned targets in accordance with SLA are met
* Ensure that the quality of the transactions is in compliance with predefined
parameters
* Provide the relevant process reports on a daily basis
* Ensure adherence to established attendance schedules
* Ensure adherence to Company Policies and Procedures

Primary Internal Interactions
* Assistant Manager for the purpose of reporting performance, clarifying
concerns, and seeking feedback and support.
* Manager for the purpose of settling performance issues and for monthly one on
ones
* SME’s for the purpose of seeking cooperation & clarification on
process-related matters & providing assistance and support when required.





Qualification

Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-

15 Yrs of Education

Experience
1. 0 to 3 Yrs

Technical Skills

Soft Skills

Desirable Skills:

* Basic IT, Comfortable with working on computers
* Typing speed of 20 words(net)

* Ability to communicate correctly
* Should be able to communicate in English
* Comprehend written composition.

* Commitment and drive for targets
* Decision making ability
* Adaptable & Adaptable.
* Customer service Focus – Ability to empathize with the customer and
prioritize requests

📌 Executive (Noida)
🏢 EXL
📍 Noida