Qualifications
10+ years in consulting or industry delivering CRM/engagement platforms for life sciences
7+ years leading Salesforce programs, including 3+ full lifecycle implementations as program/delivery lead
Robust understanding of operations: field force management, call planning, sample management, territory alignment, approved email, CLM, and workflows
Demonstrated ability to navigate both the functional and technical aspects of a CRM engagement
Experience producing and maintaining solution documentation used by technical and non-technical stakeholders
Experience supporting Agile delivery teams and driving implementation through requirements, build, test, and release
Experience developing Salesforce customizations (Apex/VF) and integrations, and defining and implementing data migrations
Experience with customization on the Salesforce Lightning platform
Responsibilities
Lead complex Salesforce transformations for clients across commercial, patient services, and field excellence
Responsible for end-to-end solution design and architectural leadership for CRM engagements
Shape business strategy, lead requirements and process design, and guide cross-functional teams through delivery and adoption
Map functional requirements to Salesforce features and functionality
Contribute to platform modernization strategy and migration planning
Design and build detailed technical cloud CRM solutions
Design and develop sophisticated customizations using Salesforce and Force.com
Lead the technical teams, onshore and offshore
📌 Salesforce Solution Architect (Bengaluru)
🏢 Innova ESI
📍 Bengaluru
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