Responsible for establishing monitoring systems, managing incident responses, automating infrastructure tasks, analyzing performance metrics, enabling continuous deployment, conducting reliability tests, ensuring security compliance, optimizing system performance, leading regional projects, and promoting knowledge sharing across teams to maintain robust and efficient systems.
Plan, manage, and oversee all aspects of a Production Setting for Enterprise Data Accessibility.
Engage with product support team to identify and provide self-service tooling and automation that drive efficiencies, scale, and overall customer experience.
Define strategies for Application Performance Monitoring, Unit Cost and Chaos Engineering aspects.
Ensure that architecture and deployment models are sufficient to support SLA commitments.
Leverage cloud technology and platform capabilities to provide operationally sustainable solutions that are robust and cost effective.
Provide regular updates and recommendations to senior leadership on health and performance of production systems
Ability to understand MTTR, SLO, SLI definitions and apply them to services.
Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
Ensure reliable, fault-tolerant, efficiently scalable and cost-effective data, services and infrastructures.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Ability to isolate problems between hardware and software and work with appropriate team(s) and vendors until a resolution has been reached.
Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
Support services before they go live through activities such as system design consulting, capacity planning and l