Job Description:

Work Location: Ahmedabad
Workdays: Monday to Friday

Role Overview:

The Partner Relationship Manager will be the single point of contact for ISOQAR India's business partners, owning their end-to-end journey, from onboarding through day-to-day coordination, certification cycle support, and issue resolution. This is a client-facing operations role where strong communication, relationship management, and disciplined time management are the top priorities. Working knowledge of ISO/certification report formats is expected.

Key Responsibilities:

· Own the complete relationship lifecycle with ISOQAR India partners such as onboarding, ongoing coordination, and continued engagement.
· Act as the primary point of contact for partner queries, escalations, and follow-ups, ensuring prompt and skilled resolution.
· Coordinate the certification workflow end-to-end: application handling, audit scheduling, and follow-through to certification decision.
· Track report submission flow between partners, auditors, and internal teams,



ensuring basic compliance with required formats and timelines.
· Manage timelines across multiple partner accounts simultaneously, proactively flagging delays before they become issues.
· Coordinate surveillance and recertification schedules, and support scope extension or certification change requests.
· Liaise with internal teams for contract review, quotation support, and certification cycle planning.
· Maintain accurate records in the CB management system / CRM for tracking partner status and history.
· Support nonconformity follow-up coordination and closure verification tracking (administrative, not technical review).
· Prepare basic MIS/status reports and dashboards in Excel for management visibility.
· Handle day-to-day customer communication with a strong focus on responsiveness and professionalism.

Must-Have Skills

· Excellent verbal and written communication skills, this is the single most important requirement.
· Stron

📌 Partner Relationship Manager (Ahmedabad)
🏢 Isoqar India
📍 Ahmedabad