Job Title: Customer Care Executive – Doctor Relations

Location: Gurgaon, Haryana
Job Type: Full time
Experience: 1-3 years experience

Job Summary:
We are looking for a Customer Care Executive to manage and enhance relationships with doctors on our platform. The ideal candidate will act as a key point of contact for doctors, ensuring seamless onboarding, engagement, and support. Problem-solving mindset with a proactive approach and ability to multitask in a fast-paced environment.

Key Responsibilities:
• Communicate with doctors via phone, email, and WhatsApp to address queries and concerns.
• Present and demonstrate products effectively to showcase its value – Target based.
• Assist in doctor onboarding, profile creation, and verification on the platform.
• Maintain and update doctor records, ensuring accuracy and completeness.
• Provide training and guidance on platform usage and best practices. Address concerns related to appointments, patient queries, or service-related issues.
• Collect feedback from doctors to improve service quality and user experience.




• Coordinate with internal teams to resolve doctor-related issues efficiently.
• Ensure a high level of satisfaction and long-term engagement with doctors.
• Provide insights and recommendations to enhance platform effectiveness.
• Stay updated on industry trends and digital healthcare advancements.

Requirements & Skills:
• Education: Bachelor’s degree in any field (Healthcare, Business, or Communication preferred).
• Experience: 1-3 years in customer service, healthcare, or relationship management.
• Communication Skills: Excellent verbal and written communication in [English/Hindi/Other Regional Languages is a bonus]. 100-120 calls required in a day.
• Sales acumen with strong communication skills.
• Tech Skills: Familiarity with CRM tools, Excel, and healthcare platforms is a plus.
• Soft Skills: Strong interpersonal skills, problem-solving ability, and a customer-centric mindset.

Benefits:
• Competitiv

📌 Hiring for Customer Care Executives (Gurugram)
🏢 DocIndia.org
📍 Gurugram