We are looking for a Senior Lead Qualification Executive to manage and qualify inbound sales enquiries received through Google Ads, Meta Ads, website, phone calls, WhatsApp, email, and live chat. The role involves qualifying leads, updating CRM, assigning qualified leads to the sales team, following up on enquiries, and preparing daily MIS reports.
Key Responsibilities
- Handle and qualify inbound sales enquiries.
- Understand customer requirements and identify genuine business opportunities.
- Update and maintain lead records in CRM.
- Assign qualified leads to the appropriate salesperson.
- Follow up on missed, unanswered, and pending enquiries.
- Validate duplicate, fake, and competitor enquiries.
- Prepare daily MIS reports on lead status and performance.
Skills Required
- Excellent communication in English and Hindi.
- Robust customer handling and telephone etiquette.
- CRM and MS Excel knowledge.
- Basic understanding of ERP software/business processes.
- Good analytical, organizational, and follow-up skills.
Preferred Experience
- 3–6 years in Lead Qualification, Inside Sales, Pre-Sales, Customer Support, or CRM operations.
- Experience handling inbound leads and lead management is preferred.
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund