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PurposeThe Commercial Operations Manager / Sr. Manager will be responsible for end-to-end coordination of new product launches and customer service operations for a portfolio of pharmaceutical formulations, primarily for the US market with additional responsibility for other global markets. This includes managing made-to-order fulfillment cycles with 90–120 day lead times, coordinating internal teams to ensure timely delivery, monitoring forecasts, and overseeing accounts receivable follow-up to ensure healthy cash flow and customer satisfaction.Position / Job TitleManager/ Sr Manager – Commercial Operations DepartmentOperations Reporting ToSVPLocationThane Years of Experience5 Years +Dosage FormN/A Job Responsibilities / Deliverables

Recent Product Launch Management

Lead and own the product launch readiness process starting ~180 days before target launch.
Track regulatory approval status and align internal timelines to ensure readiness at the time of approval.




Coordinate with cross-functional teams (Regulatory, Manufacturing, Packaging, Quality, Logistics, Marketing) for artwork finalization, batch size scale-up, validation, batch release and documentation.
Prepare and deliver launch-related documents: HDA sheets, safety data sheets, product pictures, website updates and other customer-specific materials.
Track and report launch milestones, proactively identify risks and drive mitigation actions to ensure on-time market entry.
Track and ensure achievement of regulatory milestones like FTF/ CGT etc

Order Fulfillment & Customer Service

Serve as the primary operational interface with customers, predominantly based in the US.
Manage made-to-order process: receive orders, issue confirmations, track internal planning, production and packaging to meet delivery timelines.
Coordinate closely with supply chain and planning teams to align production schedules with customer requireme

📌 Senior Manager (Thane)
🏢 Rubicon Research
📍 Thane