People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns.
Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.
We’re looking for a super-skilled Team Lead to make sure our Analysts are operating at the best quality performance. You'll use your solution-oriented approach to handle customer and agent issues and look to resolve them quickly and efficiently.
Up to shape what's next in finance? Let’s get in touch.
What You'll Be Doing
Performing effective people management through 1:1s, coaching, and career development
Assisting management with hiring processes and recent team member training
Controlling and monitoring daily/weekly operations with timely reactions
Performing deep dives on SLAs, providing RCA/trends/actions for their improvement
Challenging processes and procedures in context of continuous improvement
Acting as a point of contact for internal and external escalations
Mee
📌 FinCrime Team Lead (India)
🏢 Revolut
📍 India
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