ACKO is a product-tech company, launched in 2016, solving real-world problems
for customers, starting with insurance. And as a customer-first organization
serving the digitally-savvy, ACKOʼs value proposition of ʻWelcome Changeʼ
focuses on offerings that make insurance straightforward and hassle-free With features
such as zero commission, zero paperwork, instant renewal, same-day claim
settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from
traditional insurers.
Having said that, we are not just another conventional insurance firm, or the
people consulted solely for "claims” Anchored in a tech-centric philosophy,
ACKOʼs approach fuels innovation, empowering us to develop comprehensive
products that cater to every aspect of our customers' insurance requirements.
And while we are at it, we put our Ackers at the heart of everything we do.
We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of
innovators and creators making sure every Ackerʼs idea matters, their voice is
heard, and their growth is part of our mission.
JOB DESCRIPTION
Job Summary:
The Customer Health Solution Expert role supports all customers who are in the
retail policy. The associate will be responsible for all customer-facing
communications during the health claims process.
Key Responsibilities:
-Call the customer to inform the claim status.
-Resolve queries end to end and ensure zero repeat and escalations.
-Demonstrate the value of Acko to our customer by providing amazing customer
support.
-Work with the internal teams to provide a complete solution to the customer.
-Analyse the trend of the customer feedback and highlight it to the concerned
departments.
-Identify and highlight the possible grievance cases to the concerned team and
resolve them on priority.
-Keep a track and record of every call transaction with the customer feedback.
-Prepare and publish monthly data on calling efficiency and outcome.
-Candidate should be comfortable
📌 Customer Health Solutions Expert (Bengaluru)
🏢 Acko
📍 Bengaluru
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