Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description

Job Title: WFM Volume Forecaster (Role Band B1 - Group Manager Level) Position
Summary:As a WFM Volume Forecaster at the Group Manager level (Role Band B1),



you will be responsible for leading a team of analysts to forecast and analyze contact center volume trends, ensuring accurate predictions to support staffing decisions. You will collaborate closely with various stakeholders to understand business needs, implement forecasting models, and drive continuous improvement initiatives.

Key Responsibilities:

Forecasting and Analysis:
Develop and maintain accurate volume forecasts for multiple contact channels, considering historical data, seasonality, and business trends.
Monitor and analyze actual contact volumes against forecasts, identifying variances and implementing corrective actions as needed.
Utilize forecasting software and statistical techniques to enhance accuracy and efficiency.

Team Leadership:
Lead a team of WFM analysts, providing guidance, coaching, and performance feedback.
Foster a collaborative and innovative team setting, encouraging knowledg

📌 Group Manager (India)
🏢 WNS
📍 India