Required Skills & Experience
4–7 years of hands‑on ServiceNow development (ITOM)
Strong experience with Event Management (mandatory)
Experience with SteamConnect and Kafka event streaming
Good understanding of:
Monitoring and observability concepts
Alert lifecycle and correlation
JavaScript and ServiceNow scripting experience
Experience with REST APIs and integrations
Valuable to Have
ITSM, CMDB, Discovery, Service Mapping
AIOps / Alert Intelligence exposure
Experience in large, regulated, global enterprises
ITIL v4 certification
Key Responsibilities
Configure and customize ServiceNow Event Management (ITOM)
Build and support event ingestion pipelines, including:
SteamConnect
Kafka‑based streaming integrations
Develop and manage:
Event and alert rules
Alert correlation and deduplication
Alert enrichment and noise reduction
Integrate monitoring tools with ServiceNow (e.g., Dynatrace, AppDynamics, SCOM, Prometheus)
Implement alert‑driven automation and remediation
Ensure accurate linkage of alerts, CIs, and services (CMDB, Service Mapping)
Create operational dashboards and reports for NOC and operations teams
Provide Level‑3 support and participate in upgrades and releases
📌 ServiceNow Developer (Bengaluru)
🏢 VDart Academy
📍 Bengaluru
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