Key Responsibilities

Strategy

Drive the right sales culture and attitude
Operational quality – manage sales controllable error, rejection, approval rate, TAT etc.
Continuous sales improvement effort, through active engagement with Product, Credit & Operations
Manage customer experience & NIL Customer Complaints

Business

Deliver budgeted sales target and increase sales productivity
Segment focus, customer focus needs-based selling
Deepen customer relationship penetration through multi-product selling or bundles around anchor product
Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness
Build and manage relationship with business partners / intermediaries / channels
Sells anchored product with bundling, mainly focuses outbound activities

Processes

Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day sales teams management
Being measured against Governance and Operational Risk review result of responsible sales units
Ensure no adverse findings in internal / external audit,



governance and compliance review
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

People & Talent

Lead and manage a team of 2 to 4 Managers
The Right Coach
Engage every team member and build robust team work
Effective performance / scorecard / vintage mix management within budget, discipline in performance management
Identify and groom potential sales leaders
Upgrade people management skill constantly
Manage Attrition of Sales force

Risk Management

Discipline in HR and training related matters, Operational Risk Standards
Zero tolerance of risk and compliance breaches
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
Being measured against Governance and Operational Risk review result of responsible sales u

📌 Associate Director (India)
🏢 Standard Chartered India
📍 India