About the Role
We are looking for an experienced Technical Writer to join our enterprise banking software organization. The ideal candidate should have strong expertise in creating high-quality technical documentation for banking products and enterprise software platforms.The candidate should be capable of producing transparent, structured, and user-friendly documentation including release notes, implementation guides, user manuals, API documentation, training materials, online help, knowledge base articles, and operational documents.The role requires familiarity with banking terminology, especially Islamic Banking concepts and processes, along with hands-on experience using modern AI-powered documentation and content management tools.
Key Responsibilities
Create and maintain:
Release Notes
User Guides
Installation & Configuration Manuals
Functional Documentation
Technical Design Documents
API Documentation
Knowledge Base Articles
Online Help Content
SOPs and Training Documents
Collaborate with:
Product Managers/ Business Analysts
Developers/ QA Teams
Implementation Teams
Customer Support Teams
Understand banking workflows and convert complex technical concepts into clear and concise documentation.
Work closely with engineering and product teams to document new product releases and enhancements.
Ensure consistency, usability, and quality across all documentation artifacts.
Follow documentation governance standards, templates, versioning, and review processes.
Use AI-powered writing assistants and documentation automation tools to improve productivity and document quality.
Maintain document repositories, templates, terminology standards, and style guides.
Participate in documentation planning for enterprise software releases.
Ensure documentation complies with enterprise documentation standards and audit requirements.