Dear All,

We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Customer Renewals Advisor.

We are seeking skilled and detail-oriented Renewals Specialists (Specialist in International Markets, Preferably US Market) with 2-7 years of experience in Customer renewals.

Job Responsibilities:

As a Customer Renewals Advisor, your day-to-day tasks will typically involve the following:

Provide a focused and friendly service to all customers, providing quotations, and assisting with queries
Maximize the revenue IRIS receives from each customer by ensuring excellent customer service whilst adhering to company policies
Assume ownership of an enquiry made until the issue is fully resolved
Communicate quotations, advising the most appropriate information in terms of price and cover to meet the customers needs
Respond to enquiries from customers received by email/phone ensuring that all information required by customers is obtained and communicated in a timely manner




Maintain the system for raising renewals and ensuring they are actioned before the renewal date
Telephone account management and the ability to build solid customer relationships
Maintain a high level of product knowledge by keeping up to date with product developments
Maintain a high-level understanding of our customers Accounting/CPA and Payroll/HCM business models, as the context for their use of our products and services
Provide proactive coordination with internal stakeholders, and proactive customer communications and tracking of customer activities

Preferred candidate profile

The ideal candidate should have prior experience in Renewals process.
Candidates should be willing to work in US Shift (6.30 PM to 3.30 AM) with Any Graduation.
5 days working (Mon - Fri)
Candidate should be interested to work from Chennai Office (Thousand Lights)
Cab support will be provided for pick up and drop

📌 Customer Renewals Advisor (Chennai)
🏢 IRIS Centre of Excellence - India
📍 Chennai