Job Title: Senior Manager – Banking Backend Operations
Location: Noida, India
Shift: US Shift (Night Shift)
Role Overview
We are seeking an experienced Senior Manager – Banking Backend Operations to lead and manage large-scale banking operations for US clients. The role requires strong leadership capabilities, operational governance expertise, and the ability to drive efficiency, quality, and client satisfaction across multiple teams and processes.
The ideal candidate will have extensive experience in banking operations, BPO/outsourcing environments, process optimization, and stakeholder management, with a proven track record of managing multiple teams and delivering operational excellence.

Key Responsibilities
Operations & Delivery Management
Lead end-to-end delivery of banking backend operations ensuring adherence to SLAs, KPIs, and client expectations.
Manage multiple teams and team leaders handling high-volume banking processes.
Monitor daily operations, productivity, turnaround times, and accuracy levels.
Drive operational efficiency, process stabilization,



and continuous improvement initiatives.
Client & Stakeholder Management
Act as the primary operations contact for client stakeholders.
Lead governance calls, performance reviews, and operational updates with clients.
Ensure strong alignment between client expectations and operational delivery.
Quality & Risk Management
Ensure adherence to banking compliance, regulatory guidelines, and risk frameworks.
Drive quality improvement initiatives, root cause analysis, and preventive actions.
Maintain strong controls to ensure data confidentiality and process accuracy.
People Leadership
Manage and mentor multiple team leaders and large operations teams.
Drive performance management, coaching, and employee development initiatives.
Ensure robust engagement and retention within teams working in US shift operations.
Process Improvement & Transformation
Identify automation, digitization, and process optimization opportun

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