Assists in managing the execution of all operations in the rooms area
departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and
managing staff. Strives to continually improve guest and employee satisfaction
and maximize the financial performance of the department. Monitors compliance
with standards and procedures. Leads specific team while assisting with meeting
or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front
desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 2 years
experience in the guest services, front desk, housekeeping, or related
qualified area.
CORE WORK ACTIVITIES
Leading Room Operations Team
• Verifies that goals are being translated to the team as they relate to guest
tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation,
empowerment, teamwork,
continuous improvement and a passion for providing
service.
• Understands employee and guest satisfaction results and developing game plans
to attack need areas and expand on the strengths.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and
expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
• Assists in managing the execution of all operations in the rooms area
departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all
guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.