Solution Architect
The Transformation Leader leads the charter for re-imagining client business operations through Agentic AI, Generative AI, and autonomous-agent ecosystems that meaningfully impact business and customer outcomes. In this role, you will own the strategy, architecture, roadmap, and execution of embedding agentic and AI-led solutions across business operations — designing multi-agent systems, orchestrating human-in-the-loop workflows, and scaling agentic platforms in production by working with clients, internal stakeholders, and the EXL Digital & AI Team.
Core Functions
12+ years of experience across digital transformation, automation, corporate strategy, business development, delivery & partnership Management
Expertise across back office and Contact Centre Operations
Agentic AI Solutions and CX Journey Enhancement- Assessing customer journeys, analyzing journey breakpoints, opportunities to improve self-serve connections, assessing the efficacy of current solutions, understanding of technology landscape and accordingly design the end-user journey.
Agent Experience & Enablement - Implement Agent Assist tools, AI-driven knowledge management, and quality/training digitization,
Agentic AI Opportunity Identification – Diagnose client operations to surface high-value, long-horizon, multi-step workflows that are candidates for agentic automation; size the prize across cost-to-serve, throughput, accuracy, and CX uplift, and build a prioritized agentic AI opportunity portfolio for each strategic client.
Agentic Solution Design for Pursuits – Lead end-to-end solutioning for current deals, RFPs, RFIs, and renewals involving agentic AI – including target operating model, multi-agent workflow design, human-in-the-loop checkpoints, integration approach (CRM, ERP, CCaaS, ticketing, data platforms), and the build-vs-buy / partner-vs-EXL-IP stack recommendation.
Business Case & Commercial Modeling – Build defensible business cases for agentic deployments including basel
📌 Solutions Architect (Noida)
🏢 EXL
📍 Noida