Role Summary The Quality Executive is responsible for ensuring that all raw materials, in-process materials, and finished products meet the stringent quality standards defined by QA and R&D.; This role involves carrying out inspections and testing, handling customer complaints, conducting quality audits, and ensuring compliance with statutory norms. The incumbent will act as a key interface between Quality and Production, ensuring strict adherence to specifications and driving continuous quality improvement in the chemical construction/building material manufacturing setting.

Key Responsibilities

1. Quality Inspections & Testing

- Carry out inspections and testing on:
- Raw Materials – Verify quality and specifications before batch charging.
- Packing Materials – Ensure compliance with defined standards.
- In-Process Samples – Monitor quality parameters during manufacturing stages.
- Finished Products – Conduct final quality checks before dispatch/release.
- Ensure that all materials, products, and equipment are up to the relevant requirements and standards as per QA and R&D; guidelines.
- Strictly adhere to the specifications defined by QA and R&D; during all testing and inspection activities.
- Use appropriate testing instruments and equipment to conduct quality checks accurately.

2. Documentation & Reporting

- Prepare and maintain comprehensive QA reports and share them with relevant stakeholders.
- Interact with the Production department to communicate quality parameters, non-conformities, and corrective actions.
- Maintain detailed records of inspections, test results, and quality metrics for audit purposes.
- Prepare reports on quality performance, trends, and improvement areas.
- Circulate Daily Quality Reports to relevant stakeholders.

3. Customer Complaints Handling

- Receive, document, and investigate customer complaints related to product quality.
- Conduct root cause analysis (RCA) for complaints and coordinate with production and QA teams to implement corrective and preventive actions (CAPA).
- Provide timely responses to customers regarding complaint resolution.
- Maintain complaint registers and track trends to identify systemic issues.




- Ensure closure of complaints within defined timelines.

4. Quality Audits & Compliance

- Conduct quality audits (internal and process audits) to ensure adherence to established quality systems and procedures.
- Identify gaps in quality processes and recommend improvements.
- Ensure compliance to LM (Legal Metrology) and maintain statutory norms including:
- W&M; (Weights & Measures) – Ensure accurate weighing and measurement practices.
- PCRA (Petroleum Conservation Research Association) – Adhere to energy conservation and compliance norms.
- Ensure all quality processes are aligned with ISO 9001:2015 and other applicable quality management systems.
- Participate in external audits and regulatory inspections.

5. Quality Systems & Process Improvement

- Ensure effective implementation of the quality system in the QC department.
- Identify process non-conformities and work with production to resolve them.
- Participate in continuous improvement initiatives including 5S, Lean, and TPM .
- Monitor and track quality objectives and contribute to the overall effectiveness of the quality management system.
- Help the Assistant Manager to identify process non-conformities and suggest corrective actions.
- Carry out lab-scale experiments under the guidance of the AM/Quality Manager.

6. Inter-departmental Coordination

- Liaise with Production, R&D;, and Dispatch teams to ensure seamless quality flow from raw material receipt to finished goods dispatch.
- Ensure no conflict/issue with interfacing departments when quality-related changes are planned/implemented.
- Train and guide production operators and workers on quality standards and inspection procedures.

7. Risk Management & Quality Objectives





- Identify risks and/or opportunities during quality control activities related to department inputs, value-addition activities, and outputs.
- Review risks/opportunities with HOD and identify changes in the quality system/action plan.
- Ensure that all department staff are aware of:
- The Quality Policy
- Relevant Quality Objectives
- Their contribution to the effectiveness of the quality management system
- Implications of not performing with the quality management system requirements.

8. SAP & System Transactions

- Conversant with SAP for transactional activities related to quality inspections, material rejections, and inventory movements (if applicable).
- Maintain digital records of quality data in ERP/SAP systems.

9. Statutory & Regulatory Compliance

- Ensure compliance with statutory norms including:
- Legal Metrology (W&M;) – Accurate weights and measures.
- PCRA – Energy conservation norms.
- Factory Act – Safety and environmental compliance.
- Pollution Control – Environmental norms.
- Maintain proper documentation for statutory audits and inspections.

10. Shift Operations

- Carry out inspections and testing in shifts on materials, products, and equipment.
- Ensure quality coverage across all shifts.
- Coordinate with shift production teams to resolve quality issues on the spot.
- Maintain shift-wise quality records and reports.

Qualifications & Experience

Essential

- Education: B.Sc. – Quality / B.Sc. (Chemistry) / M.Sc. (Chemistry) or equivalent.
- Experience: 3 to 8 years of experience in Quality Assurance / Quality Control in:
- Chemical Construction (e.g., Construction Chemicals, Adhesives, Sealants, Coatings).
- Building Material (e.g., Quartz, Tiles, Cement, Paints).
- Chemicals (Chemical manufacturing, Polymers, or similar).
- Key Experience: QA/QC experience will be the key differentiator.
- Technical Skills:
- Hands-on experience with quality testing instruments and equipment .
- Knowledge of ISO 9001:2015 and quality management systems.
- Knowledge of Legal Metrology (W&M;), PCRA , and statutory compliance.
- Conversant with SAP for quality transactions (preferred).
- Knowledge of 5S, Lean, TPM, and OEE practices.

📌 Senior Executive (Bengaluru)
🏢 Peoplestrong
📍 Bengaluru