Role - Enterprise Service Delivery Management
Location - Chennai
Experience - 5 to 10 years

Profile:
Build and run a Telco B2B Lead-to-Activate delivery service that improves first-time-right order quality, Supplier coordination, delivery predictability, customer experience and billing-ready activation across complex enterprises, wholesale and standard delivery journeys.

Key Accountabilities by Function:

1. Qualified Services & Customer Engineering:
- Focus: Solution quality before order entry
- Own customer engineering intake, feasibility and solution routing
- Validate product fit, access readiness, technical dependencies and quote/order readiness
- Support presales, proposal, bespoke solution design and customer-specific requirements
- Standardize templates, reusable designs and automation-led checks
- Outcome: Fewer upstream errors, reduced rework and faster quote-to-order conversion.

2. Customer & Service Demand Management:
- Focus: Demand control, vendor governance and delivery assurance
- Prioritize B2B demand by customer value, complexity, SLA and capacity




- Govern Sales-to-Delivery handoff with complete customer, contract, site and technical data
- Manage vendor, Supplier, access partner and other dependencies
- Drive delivery assurance, jeopardy management, SLA tracking and risk mitigation
- Lead systems transformation and workflow automation across CRM/OSS/delivery tools
- Outcome: Better control of Supplier dependencies, ageing orders and delivery risks.

3. Customer Delivery & Delivery Management:
- Focus: End-to-end order execution and customer experience
- Own lifecycle from order acceptance to service activation and billing readiness
- Manage standard, complex, multi-site and portfolio-based customer deliveries
- Coordinate across sales, engineering, planning, field, Supplier, billing and support
- Provide single-point delivery accountability for strategic B2B customers
- Track milestones, escalations, customer updates, acceptance and service

📌 Enterprise Service Delivery Management (Chennai)
🏢 Tata Consultancy Services
📍 Chennai