Bachelor’s degree in Computer Science or a related discipline and/or equivalent
industry experience
5-10 years of troubleshooting experience on the following:
Preferred GCP Experience
Cloud or hybrid cloud environments
Willingness to work from office in a 24×7 shift environment
Basic knowledge of AIML, Chatbots, LLMs, Gen AI
Strong customer support capabilities
Excellent communication skills
Proven troubleshooting skills
Ability to empathize with customers and handle issues with care
Job responsibilities
Engage with customers via email or chat or phone to diagnose, resolve their issues and track support queries.
Address customer-specific architectural design requirements, offering targeted solutions for specific products or product features, ensuring tailored and effective responses.
Ensure speedy response and resolution times, consistently meeting or exceeding our Service Level Objectives (SLOs).
Maintain exceptional customer satisfaction scores, adhering to high-quality standards in 90% of cases.
Utilize advanced troubleshooting tools and techniques to pinpoint the root cause of issues and provide customers with clear, comprehensive assessments.
Document and classify internal queries, problems, and preventative actions, contributing to thorough retroactive analysis and continuous improvement.
File detailed issue reports to Engineers, assist in building comprehensive documentation and procedures, document desired behavior, reproduce steps, and suggest code-level solutions for complex product bugs.
What we offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Cooperative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our
📌 SME- D&R1 (Gurugram)
🏢 GlobalLogic
📍 Gurugram
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