Job Summary

As a Team Lead – Collections at our high-growth organization, you will own and drive end-to-end collections programs and campaigns across in-house and third-party collection partners.

This is a B3-level role focused on strategic ownership, project execution, and stakeholder management, with direct accountability for improving delinquencies, optimizing cost-to-collect, and ensuring compliance at scale. You will manage complex collections initiatives—from campaign design and vendor strategy to execution tracking and post-launch optimization—while mentoring junior analysts and acting as a key thought partner to our Product, Tech, Compliance, and Legal teams. This role requires a strong blend of data-driven problem-solving, vendor leadership, and program management.

Responsibilities

End-to-End Collections Program & Campaign Ownership
Own the design, execution, and optimization of multiple collections campaigns across delinquency buckets (early, mid, late, write-off).
Translate business objectives into transparent project plans, including scope, timelines, KPIs, risks,



and success metrics.
Drive pilot programs and scale successful initiatives across portfolios and geographies.
Lead bucket-level strategy including allocation logic, payout structures, channel mix, and treatment optimization.
Conduct post-campaign deep dives to assess impact on net flows, roll rates, delinquencies, and cost efficiency.
Agency Strategy, Governance & Performance Leadership
Own the agency ecosystem strategy including onboarding, allocation, performance governance, and exits.
Lead weekly agency performance reviews, performance calibrations, and payout discussions.
Define and track clear success metrics for agencies including productivity, quality, compliance, and customer experience.
Make data-backed recommendations on vendor selection, allocation optimization, and incentive redesign.
Ensure agencies consistently adhere to internal and government body compliance standards, scripts, an

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