About us
At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for Life”

About the Role
Draeger Safety India Private Limited is looking for a proactive and detail-oriented Customer Support Executive to join our Safety Service team. The incumbent will play a critical role in supporting service operations, customer order management, invoicing, documentation, payment follow-ups, and coordination with internal and external stakeholders to ensure seamless service delivery and achievement of service revenue goals.

Key Responsibilities
Service Operations & Order Management
Process customer sales and service orders through SAP/ERP systems.
Manage service invoicing across regions.
Review and track pending orders and maintain healthy order pipelines.




Coordinate service engineer visits and dispatch requirements.
Ensure timely fulfillment of service-related orders and spare parts requirements.

Documentation & Customer Support
Prepare and upload tender documents on customer and tender portals.
Coordinate documentation for PBG, EMD, vendor registrations, and compliance requirements.
Submit statutory compliance documents for payment realization.
Prepare indemnity bond requests wherever required.
Provide order confirmations and service-related communications to customers.

Billing, Finance & Collections
Update daily payment collection reports and maintain AR status.
Follow up with customers for outstanding payments.
Perform customer account reconciliations and track unallocated funds.
Coordinate TDS, GST, LD adjustments, and related accounting information.
Raise customer unblock requests and credit limit extension requests.
Support preparation of e-Invoices, e-Way B

📌 Customer Support Executive (Mumbai)
🏢 Dräger
📍 Mumbai