Front Desk Assistant (Retail Store)

? Location: Gurgaon
? Employment Type: Full-Time
? Salary: ₹20,000–₹25,000 per month (based on experience)

About the Role

We are looking for a well-presented and customer-focused Front Desk Executive to manage day-to-day store operations and deliver an exceptional customer experience. The ideal candidate should have excellent communication skills, be comfortable interacting with customers both in-store and online, and possess strong organizational abilities.

Key Responsibilities

Welcome and assist customers visiting the store.
Handle customer inquiries, product-related questions, and service requests professionally.
Manage customer communication across WhatsApp, Instagram, calls, emails, and other online channels.
Coordinate appointments, walk-ins, and customer follow-ups.
Maintain store presentation, cleanliness, and ensure an exceptional in-store experience.
Support sales activities by guiding customers through products and collections.
Handle billing, order tracking, and basic administrative tasks.




Coordinate with internal teams to resolve customer concerns promptly.
Maintain customer records and ensure timely updates in relevant systems.
Assist in inventory checks and stock management when required.

Requirements

Graduate or pursuing graduation from a recognized institution.
Excellent verbal and written communication skills in English and Hindi.
Pleasant personality with solid interpersonal skills.
Proficiency in Microsoft Office, Google Workspace, and basic computer operations.
Ability to multitask and manage customer interactions efficiently.
Strong problem-solving skills and attention to detail.

Preferred Qualifications

Previous experience in retail, hospitality, customer service, or front desk operations.
Experience handling social media inquiries and customer support.
Interest in jewellery, fashion, luxury retail, or lifestyle brands.

What You’ll Gain

Hands-on experience in retail and customer relationship mana

📌 Front Desk Assistant (Gurugram)
🏢 ORNAZ
📍 Gurugram