Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.
Manage, develop and coach team members to enable them to operate to their full potential through effective 1-1’s and coaching within allocated budgets.



Deliver optimum team performance utilising people management tools available. Required to build strong relationships whilst driving business improvements to sustain an ongoing and highly productive and compliant operation
Key Accountabilities:
Agree, set and monitor, employee performance objectives, providing coaching, training and support where required to ensure that an appropriate level of responsibility and succession planning is achieved. Pro-actively develop a talent pipeline through effective recruitment and retention, using competency-based recruitment techniques and structured induction. To fully embrace a coaching culture to lever up motivation and performance and the desire to provide excellent customer service.
Manage workloads, throughput and resource through effective planning and forecasting with your peer group and centralised forecasting and planning teams where applicable, ensuring that all SLA standards,targets and KPI’s

📌 Team Lead (Mumbai)
🏢 Firstsource
📍 Mumbai