POSITION SUMMARY
Respond to guest requests for special arrangements or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests with
unique needs and follow up to ensure satisfaction. Gather, summarize, and
provide information to guests about the property and the surrounding area
amenities, including special events and activities. Answer, record, and process
all guest calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as necessary to
resolve guest call, request, or problem. Review shift logs/daily memo books and
document pertinent information in logbooks. Monitor club lounge for seating
availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and procedures,
ensure uniform and personal appearance are clean and qualified, maintain
confidentiality of proprietary information, and protect company assets. Welcome
and acknowledge all guests according to company standards, anticipate and
address guests’ service needs, assist individuals with disabilities, and thank
guests with genuine appreciation. Speak with others using clear and professional
language, prepare and review written documents accurately and completely, and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, support team to reach common goals, and
listen and respond appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.
PR
📌 Concierge Associate (Pune)
🏢 Marriott
📍 Pune