About Onit
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our recent AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Key Responsibilities
Create, organize, and maintain technical knowledge articles, troubleshooting guides, process documentation, standard operating procedures, and other support resources.
Partner with technical subject-matter experts to gather information, validate solutions, and translate complex concepts into clear, actionable content.
Review Support cases, escalations, recurring questions, and process trends to identify knowledge gaps and documentation opportunities.
Evaluate existing content for accuracy, clarity, usability, consistency, and continued relevance.
Maintain established knowledge standards, templates, taxonomy, metadata, and content governance practices.
Structure content so that it is easy to search, navigate, reuse, and consume through employee, customer, and AI-enabled channels.
Break complex information into concise, focused content that supports effective search and accurate AI retrieval.
Coordinate regular content reviews with designated owners and ensure outdated or duplicate content is updated, consolidated, or retired.
Partner with Support leadership to prioritize documentation needs based on case volume, business impact, product changes, and employee feedback.
Collaborate with Product and Engineering teams to
📌 Knowledge Base Analyst (Pune)
🏢 Onit
📍 Pune