Overview

The PSR SME owns the design and delivery of the Product & Service Record data model — the authoritative representation of how CUSTOMER's network products are structured and related to underlying infrastructure. The model underpins AI-driven event correlation, anomaly detection, root cause analysis, and service impact assessment across the AI Ops platform.
Key Responsibilities
PSR Model Design
Design end-to-end PSR data model for in-scope products (IP Connect, MPLS, SD-WAN).
Define PSR entities, attributes, relationships, and hierarchies.
Develop generic model first; iterate to CUSTOMER-specific as data is confirmed.
Validate model against current Catalog, Inventory and Ordering systems.
Source System Analysis
Analyse current Catalog, Inventory and Ordering systems for schemas, structures, and gaps.
Map data lineage from source systems to PSR model.
Raise structured data requests to CUSTOMER stakeholders.
Stakeholder & Workshop Engagement
Lead PSR discovery workshops with CUSTOMER product and provisioning teams.
Align with CMDB SME on CI-to-product mapping.




Present findings and model designs to programme leadership.
Use Case Enablement
Define data requirements per AI Ops use case across ingest, enrich, correlate, and present layers.
Support event correlation and service impact design.
Programme Delivery
Author workstream deliverables; maintain RAID log.
Contribute to JIRA stories and sprint planning.
Ensure delivery aligns to PI features and sprint goals.
Key Deliverables
1 Generic PSR Data Model
Product-agnostic entities, attributes & relationships.
2 CUSTOMER-Specific PSR Models
Per-product models (IP Connect, MPLS, SD-WAN) validated against CUSTOMER data.
3 PSR Attribute Specification Sheet
Attribute detail: type, source, transformation rule, mandatory flag.
4 Source System Analysis Report
Current Catalog, Inventory and Ordering systems — schemas, gaps, quality findings.
5 Data Lineage Map (PSR)
Source-to-PSR traceability for all key data attributes.
6 P

📌 PSR Modeler Offshore (Chennai)
🏢 Prodapt
📍 Chennai