Background And Experience The successful candidate will have minimum 2 years Technical Operation Support experience coupled with relevant tertiary qualifications (Information technology or Computer Science).
The candidate’s experience will have been gained in roles supporting specialised high-volume/high value applications resolving technical faults, enabling upgrades and maintaining customer satisfaction. At least some of this experience will have been obtained while operating on a client’s site.
Skills And Knowledge Essential Technical Skills
- Strong Knowledge of Unix or Linux server platforms.
- Good Knowledge on Database - mysql, Oracle etc
- An understanding of the SDLC.
- Experience with a disciplined approach to IT incident, problem and change management.
- Previous experience in User Acceptance Testing.
Desirable Technical Skills
- Industry experience in Telco or CRM/marketing industries.
Essential Professional Skills (soft Skills)
- Excellent Customer Service focus and orientation.
- Ability to deal with suppliers and employees at all levels.
- Proactive, with strong work ethic.
- Proven ability to work on own initiative and prioritise own workload effectively.
- Demonstrate effective team working skills, with a can-do attitude.
- Excellent English communication skills (both verbal and written).
- Ability to effectively deal with conflict (internally and externally).
- Ability to work in a fast-paced environment.
- Has a logical approach and is a positive problem Solver?
- Able to work with ambiguity and get results.