Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence.

ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

We are seeking a highly motivated individual to join our team as part of the Enterprise Collaboration department. The candidate will provide comprehensive support and maintenance of video and telephone systems, ensuring seamless communication across various platforms using both on-prem and cloud solutions.

Responsibilities

Provide day-to-day tier 1/2/3 support

Provide after hours on-call support

Plan, test, and implement upgrades and fixes to all UC Systems platforms including on-prem and cloud solutions

Work with telephone providers to provision recent voice circuits

Work with other internal teams and external vendors to diagnose and troubleshoot circuit, network, and application issues

Administer and manage all on-prem and cloud systems (Cisco UC systems and voice gateways, Teams Phone and SBC, Amazon Connect, Zoom, WebEx, RedBox, RedSky, Akkadian, Variphy, Ascom DECT phone, ClearIP, NYSE NY and SFO trading network and turrets)

Document and effectively publish how-to, installation, and troubleshooting guides Handle system upgrade and patching

Maintain and stay update-to-date on technology and system documentation





Manage Team ticket queue and SLA requirements

Stay up to date with the team supported technologies

Continuously evaluate technologies and process for enhancement and improvement

Manage internal training and cross training

Work with the Project Manager to allocate team resources for project delivery

Knowledge and Experience

7+ years exposure in a medium to large sized organization supporting a Cisco UC and MS Teams environment

Proficient knowledge of Cisco Communications Manager and Unity Connection

Proficient knowledge of Cisco Contact Center Express and Cisco Contact Center Enterprise

Proficient knowledge in configuring Cisco voice gateway from the ground up including implementation and troubleshooting MGCP/SIP/CUBE deployments

Proficiency in Microsoft Teams voice and SBC

Proficient knowledge in Supporting Zoom conferencing solutions

Knowledge of trading turrets, Cloud9, BT and IPC

Good knowledge of PowerShell and Python scripting

Knowledgeable on how to obtain logs and perform debugs when required

Good knowledge of circuit provisioning including ISDN/E1/T1 and SIP circuits

Proficient Knowledge and understanding of VoIP, RTP, SIP, MGCP and H.323, and call flow

Proficient knowledge in configuring CUCM CSS, partitions, call routing and dial plan implementations

Good knowledge of Cisco UCS - B/ C series including ESX 5.0 or newer - (server build, configuration, and administration)

Good knowledge of monitoring and reporting the overall IPT infrastructure;

experience with SNMP monitoring/analytics and CDR record management is a plus

Excellent time management skills with the ability to prioritize and handle multiple tasks and projects with little supervision Hiring managed by:

[email protected]

📌 Senior Engineer, Voice & VoIP (Zoom, Cisco CUCM, MGCP) (Hyderabad)
🏢 Intercontinental Exchange Holdings
📍 Hyderabad