Send resumes to: [email protected] with below details:
Name:
Exp:
CTC:
ECTC:
Notice period:
Current location:
Preferred Candidate Profile
A techno-functional ITSM skilled with proven experience in delivering customer implementations and setting up REST API and payload-based integrations, capable of independently leading integration projects from design through deployment and hypercare support. Serve as the on-the-ground workstream lead, manage API integrations, create documentation, and directly mentor Junior Consultants.
Required Qualifications: ITIL / CSM Certified with 9-12 years of experience managing complex ITSM projects.

Key Responsibilities
1. Solution Design & Integration
Design and document High-Level Designs (HLDs) for ITSM and enterprise integrations.
Lead POCs and integration workshops with customers and stakeholders.
Design, develop, and support REST API, Webhook, eBonding, and payload-based integrations using JSON/XML.
Configure and implement integrations between HCL ITSM and third-party tools.
Create reusable integration templates,



technical documentation, and best practices.
2. Project Delivery & Implementation
Lead end-to-end technical onboarding and implementation projects.
Gather and manage business, functional, and technical requirements.
Participate in solution validation, architecture reviews, and project planning.
Drive SIT, UAT, deployment, and hypercare activities.
Collaborate with Project Managers, Consultants, and customer teams for successful delivery.
3. Technical Support & Pre-Sales
Serve as the escalation point for complex technical and integration issues.
Support pre-sales activities through solution design, effort estimation, and architecture discussions.
Provide recommendations on integration approaches and ITSM best practices.
4. Knowledge Management
Maintain integration guides, technical documentation, and knowledge articles.
Conduct training and enablement sessions for internal teams.
Promote standardization and c

📌 Sr. Functional Consultant_API Integration (Mumbai)
🏢 HCLSoftware
📍 Mumbai