Function: Business Technology
Role Type: Hands-on individual contributor with project and stakeholder leadership responsibilities

About the Role
We are seeking a business-focused technology professional to identify, define, and deliver automation and AI solutions across a large, process-intensive global organization.
This is primarily a business analysis and solution delivery role, not a software development or infrastructure management position. The successful candidate will evaluate existing processes and technology solutions, identify automation opportunities, develop detailed use cases and business requirements, and work with internal technology teams and external vendors to implement measurable solutions.
The role will cover robotic process automation, workflow automation, artificial intelligence, intelligent document processing, analytics, and related emerging technologies.
The individual will initially work hands-on across the complete solution lifecycle and will have the prospect to play a foundational role in building the organization’s automation and AI capability.





Key Responsibilities

Business Analysis and Process Discovery
Conduct structured discovery sessions with business leaders, process owners, and operational teams.
Document current-state processes using process maps, SIPOC, value-stream maps, user journeys, and related business analysis techniques.
Identify process inefficiencies, control gaps, manual interventions, and opportunities for automation.
Translate business problems into clearly defined functional and non-functional requirements.
Prepare business requirements documents, functional specifications, process definition documents, user stories, acceptance criteria, and traceability matrices.
Assess process suitability and readiness for RPA, workflow automation, AI, or other technology interventions.

Automation and AI Use-Case Development
Review existing RPA, workflow, analytics, and AI solutions to evaluate effectiveness, adoption, con

📌 Assistant Manager (Kochi)
🏢 Fragomen
📍 Kochi