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This role is for one of our client companies — a VC-backed startup that has raised $7.52M USD in funding.
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Apply once and, if selected, get access to up to 20 remote and onsite interview opportunities.

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CodeRound AI matches the top 5% tech talent with the fastest-growing, VC-funded AI startups across Silicon Valley and India.
Top-tier product startups across the US, UK, EU, UAE, and India have hired top engineers through CodeRound.

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We are seeking a Technical Support Engineer with a strong focus on MLOps to provide enterprise-level assistance to our customers. In this role, you will diagnose and troubleshoot issues related to machine learning models, frameworks, and deployment pipelines.

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Ownership of Issues: Take ownership of customer issues related to machine learning applications and see problems through to resolution.
Research and Diagnosis: Research, diagnose, troubleshoot,



and identify solutions for software and hardware issues specifically related to machine learning environments.
Technical Support: Provide support for ML frameworks (e.g., TensorFlow, PyTorch) and tools (e.g., MLflow, Kubeflow) used in model training and deployment.
Network Configuration: Assist clients with network configuration issues that may affect ML model performance and data access.
Remote Support: Use remote desktop connections to provide immediate support and guidance to clients facing technical challenges in their ML workflows.
Communication: Communicate effectively via email, chat, and phone to provide transparent instructions and technical manuals to clients.
Collaboration: Work closely with the Customer Success Manager and data science teams to ensure seamless support and integration of ML solutions.
Escalation: Properly escalate unresolved issues to appropriate internal teams, such as data scientists or software developers, when necessary.

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📌 Technical Support Engineer (India)
🏢 CodeRound AI
📍 India