ARIS, the Process Intelligence leader, provides the essential foundation for organizations to achieve operational excellence today and unlock the power of the autonomous enterprise tomorrow. By creating a digital twin of an organization’s processes, ARIS delivers the clarity and control needed to optimize operations and govern the next wave of innovation: Agentic AI.

Our integrated suite empowers companies to define, analyse, simulate, and continuously improve, turning process insights into tangible business impact. Consistently recognized by Gartner and Forrester as a leader in Process Intelligence and Process Mining, ARIS is the trusted choice for thousands of global businesses ready to transform their operations for the future.

We are seeking a Customer Value Engineer to power our new ARIS Success Hub — a role designed for someone who can guide customers toward meaningful outcomes, provide solution clarity, and articulate business value in a digital‑first workplace.

This role is central to ensuring every ARIS customer receives the right level of support at the right time.



You will be the expert behind our scaled engagement model, supporting a broad base of run‑rate customers managed by Renewal Sales Executive (RSE). Rather than owning a dedicated portfolio, you will leverage technology (inc AI), data, and one‑to‑many programs to help customers progress, overcome challenges, and understand how ARIS can support their goals.

Reporting to the CVE Team Leader, you will act as a key internal partner to RSE, responding to customer‑initiated needs and serving as the critical human touchpoint that connects customers to the right solutions, resources, and value insights. This is a unique opportunity to shape the customer experience at scale while also providing high‑impact support when needed.

Core Responsibilities

Customer Value & Success

Guide customers through digital‑first Success Plans, including action plans and measurable outcomes.
Provide expert input when

📌 Customer Success Manager (Chennai)
🏢 ARIS
📍 Chennai