WHAT YOU'LL DO: Here's what you can expect on a typical day in the life of a
Major Incident Manager (with DR) at ADP. Daily Reviews. You'll start each day
reviewing open major incident calls and their current service status. After
that, it will be standard practice for you to step in and relieve a note-taker
or an incident manager on an active call. Working with tools such as ServiceNow,
MS Teams and Co-Pilot is highly advantageous. Variety of work. There is no
typical day. You could be working on an active Major Incident or focusing on an
open process improvement project. But when major incidents arise, if you are
next in the rotation, you may need to switch gears quickly and pick up the call
to restore service for ADP associates or external clients. GenAI experience is
highly desired. Learning. When not restoring service, you will hone your skills
on reducing the time it takes to restore services. You enjoy sharpening your
skills, expanding your knowledge of our current monitoring tools, reviewing past
incidents to identify improvements,



and sharing those with the appropriate
teams. Challenges. You'll always be presented with new products and have to
utilize a "figure it out" mentality while juggling multiple tasks at once. When
faced with challenges, we'll rely on you to look for a solution. Communication.
You ask probing questions and can make executive-level decisions to restore
services. You have an upbeat, persistent communication style that allows you to
flex between technical and non-technical audiences when presenting your ideas
during conversations and in presentations. Grace Under Pressure. You thrive in a
fast-moving, agile workplace where your ambitious spirit motivates you to
surpass your goals. You manage your time well and can multi-task with the best
of them. Service Excellence. Our service runs 24x5 during the week, and we offer
on-call on the weekends. Flexibility is a must since service restoration doesn't
always occur during regular business

📌 CIRT 170447 (India)
🏢 ADP
📍 India