Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.

What You Will Do and Learn

As the IT Operations & Service Delivery Manager, you will be responsible for leading and managing Service Desk operations, End User Services, Asset Management, Infrastructure Operations coordination, vendor relationships, and enterprise service delivery. You will play a critical role in ensuring a consistent, scalable, and high-quality technology experience for employees globally.





This role requires a strong operational leader who can manage day-to-day support activities while driving process improvement, automation, service excellence, and vendor accountability. The position will also serve as the operational owner of Jira Service Management and support key initiatives related to employee lifecycle management, asset lifecycle management, and IT service modernization.

The role supports a global workforce and requires regular overlap with US Central Time business hours, with availability until at least 1:00 PM CT.

Ideal candidates will be able to:

Service Desk & End User Services Management:

Oversee the operations of the IT Service Desk, ensuring efficient and effective support services are provided to end users globally.
Manage Service Desk personnel, including recruitment, training, performance evaluation, coaching, and career development.
Develop and maintain service desk processes, procedures, workflows, and operational standards.

📌 IT Operations (Bengaluru)
🏢 Spaulding Ridge
📍 Bengaluru