Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are on the hunt for the perfect match for our Partner Success Manager position
If you thrive in a fast-paced setting, love building strong partner relationships, and have a passion for driving mutual growth, this role is for you Join our dynamic team and help our manufacturing partners maximize their success on the Xometry platform.
As a Partner Success Manager, you will be part of a fast-moving team of professionals who own the health and growth of Xometry's manufacturing partner network.
Functional responsibilities
What do we do in Partner Success?
Take actions to improve partner engagement, order throughput, quality, and overall partner satisfaction.
Track and monitor the performance of assigned partner accounts, including capacity utilization, job acceptance rates, and on-time delivery.
Provide excellent partner service by building relationships, onboarding new partners, and delivering frequent, proactive communication on performance and opportunities.
Apply first-hand knowledge of manufacturing capabilities (or leverage subject matter experts) to match partners with the right jobs and help them scale volume.
Understand partner capabilities and conduct regular business reviews, capacity assessments, performance scorecards, and impro