Why Statiq?
Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as one of the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.

About the Role
:As a Servicing Engineer based in Gurgram, you will be the frontline representative for Statiq, ensuring that our customers receive the highest level of service and support. Your role will involve extensive travel within your designated region, troubleshooting and resolving technical issues, managing service associates, and maintaining robust relationships with our customers. You will play a crucial role in ensuring the smooth operation and maintenance of our EV charging infrastructure

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RESPONSIBILITIE
S:To develop Good Interpersonal relationship with Customers/Other Team Member
s.Good Product Knowledge for EV Chargers/SMPS/UP




S.Familiar in working on Laptop/ Excel/MS Word/Power Poi
ntExtensive travelling in respective Circle/ Regio
n.Familiar with CS Commercial Activity like Billing/ Payment Collection/ PO Validatio
n.Capability to Manage Associate Manpowe
r.Analytical skills to analyse fault & implement feasible solution as CAN/ Tera-term/J-tag/RS485/ RS232, Charging Protocols -GB/T, CCS-2, AC Type
2.Standards ISO-15118, ISO-92196, ISO-61851, SAE-J1772, OCPP, PLC et
c.Breakers MCCB, RCD, ELCB, Rectifiers, Network Operati
onKnowledge of LV, HV components, BMS, Controllers & Micro Controlle
rsServices Complaints Manageme
ntServices Spares Inventory Record Mainta
inService Associates Manageme
ntCustomer Escalation Manageme
ntService Revenue Generati
onTraining to Customers/ Service Partne
rsDaily Reports as per Management Requireme

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WHAT ARE WE LOOKING F
OR?Degree in Electrical / Electronic Engineer
ing3-5 Years’ experience in Customer Service Sup

📌 Field Servicing Engineer (Gurugram)
🏢 Statiq
📍 Gurugram