Own the end-to-end SAP SuccessFactors service lifecycle, ensuring the platform delivers secure, reliable and business-aligned capabilities supporting the British Council’s People Strategy and Digital Engagement Strategy. Accountable for the SuccessFactors roadmap, operational excellence, continual service improvement, supplier performance, governance, release management and adoption of recent capabilities. Partner with HR, Digital & Technology and managed service providers to maximise business value while maintaining compliance and service performance. Evaluate emerging SAP innovations including SAP Business AI where they deliver measurable value.
Operate within Digital & Technology Operations as the service owner for SuccessFactors. Work with HR, suppliers and global stakeholders to ensure the platform supports evolving business needs while maintaining operational resilience, security, compliance and continual improvement
Main responsibilities
Own the end-to-end SuccessFactors service lifecycle.
Develop and deliver the SuccessFactors roadmap aligned to business priorities.
Lead managed service providers and supplier governance.
Drive continual service improvement using ITIL principles.
Own SLAs, OLAs, KPIs and service reporting.
Lead stakeholder engagement across HR and Digital & Technology.
Ensure effective change, release, risk and service transition management.
Evaluate and adopt SAP innovations, including Business AI where appropriate.
Manage budgets, commercial performance and contracts.
Lead major incident governance and business continuity planning
Role specific skills
SAP SuccessFactors
ITIL Service Management
Service Lifecycle Management
Supplier Management
Stakeholder Management
Service Governance
Change & Release Management
Project Management
AI & Automation Strategy (Desirable)
Role specific knowledge and experience
Minimum/essential
12–15+ years’ experience in Enterprise HR Technology.
Significant experience leading SAP SuccessFactors servi
📌 Successfactor Lead (Noida)
🏢 British Council
📍 Noida
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