Job Summary

The GCFO Process Excellence Enablement Tower Lead is accountable for defining and delivering the strategic vision, mandate, and priorities of the GCFO Process Excellence Enablement Tower, ensuring it operates as an integrated, cohesive function that bridges strategy and execution to drive Process Excellence across GCFO aligned to the bank’s process standards.

This Role Will Be Responsible To

Drive alignment between the GCFO Process Excellence Lead, Global Process Owners (GPOs), and delivery teams, translating strategy into a prioritised, resourced portfolio of initiatives and ensuring effective governance across intake, prioritisation, and execution
Establishing clear operating models and ways of working, managing demand and resource allocation, and ensuring continuous improvement to deliver scalable, sustainable transformation outcomes across GCFO processes resulting in improved risk and control, increased effectiveness and enhanced colleague experience.

Key Responsibilities

Set Tower vision, mandate and priorities





Turn Process Excellence strategy into a coherent vision for the Enablement Tower
Own and refine the vision and report progress to GCFO Process Excellence Lead
Lead the development of funding requirements and business cases for Enablement Tower investment

Lead Enablement Tower Team

Set clear expectations for each role within the Enablement Tower
Run agreed cadence and regular Tower retrospectives to continuously improve how the team works together
Resolve cross-role conflicts and escalations within remit
Own escalations up to GCFO Process Excellence Lead

Thought leadership

Explore current ways of driving transformation and agentification of the GCFO processes and bring in outside in perspectives for GCFO

Stakeholder Engagement

Own GPO relationships across GCFO and Treasury

Approve intake, prioritisation and resource allocation

Provide final approvals of intake, prioritisation and resource allocation within agreed parameters
Own escal

📌 Lead, Process Excellence Enablement Tower (Chennai)
🏢 Standard Chartered India
📍 Chennai